Leadership insights

Watching President Obama in the first months following the election, I’m impressed by how much...
Any organization undergoing transition is in the process of managing change. To manage change effectively, the organization's leaders should look forward and ask themselves important questions, including:
When a major disaster looms, the prepared executive knows exactly what to do. They’ve planned...
I was working last week with a team of executives in Napa County, California. Our...
This is a story of what is good customer service – and how the small...
David Pogue, the New York Times columnist, writes in Scientific American this month about the...
In a world where change is accelerating, where new products and services are developed in...
An article in this week’s New York Times poses the question: What’s the biggest source...
One of the axioms of being a good consultant is this: Always tell the truth...
In my new book, The Leadership Equation I describe in detail the 10 practices needed to...