In high performing organizations, company core values are linked to “we statements” that list the specific behaviors needed to support each core value. These “we statements” can be used for recruiting, hiring, promotions, and performance appraisals. In this way, all the work of the organization is tied to the core values. The following sample set …
This is a balanced scorecard example tied to an organization’s core values. Each core value has at least one performance measure. Core Value: Reliability Goal Statement: Provide timely, accurate, and cost effective products and services the first time, every time. Performance Measures: Percentage of individuals who receive products, benefits and services without adjustment. Percentage of …
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Business core values are the activities essential to the success of the organization. In healthy organizations, people share a clear understanding of what these core values are and how they are measured. This tool helps people identify and develop core values. It is best used in conjunction with the “Six Rings Model: Integrated Strategic Planning.” …
This tool outlines 15 habits that highly effective facilitators focus on. Facilitators organize the conversations that other people have. Their role is to guide the conversation by defining the desired outcomes, deciding the sequence of topics, ensuring that everyone’s voice is heard, asking relevant questions, limiting non-productive communication, and summarizing the conclusions reached. Highly effective …
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Understanding intent is key to improving the quality of communication. This tool describes each of the four types of intent in detail and provides useful tips for people who want to display positive intent. Introduction There are four types of intent that underlie all communication: affirming, controlling, defending, and withdrawing. Everyone displays all four types …
Leaders can use this tool to help people express their underlying conflicts and resolve them. It gives people a way to talk about their differences without triggering defensive responses. When used regularly, Inner Scripts can dramatically increase morale and cut down on the time spent dealing with conflicts. What are Inner Scripts? Imagine a situation …
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These are some favorite “small group ice-breakers for meetings” to help teams and groups get into a relaxed and open frame of mind for discussing important issues. Each of these group icebreakers has proven successful many times over – so they’re guaranteed to work. Pick and choose – or try them all. This is a …
This tool describes a process for conflict resolution, both organizational and personal. By following this map, you will be able to identify the kind of conflict you encounter, determine your role in it, and figure out the shortest, easiest path to resolving the conflict. Both individuals and groups can use this tool. Download the PDF …
When discussing an issue or solving a problem, people often jump to conclusions before they spend time talking about what the problem is – or what data they have at hand. The Circle of Assumptions teaches us an orderly way to think about problems, starting with data and building toward conclusions. It enables us to …
The art of communicating authentically is a learned skill. It takes coaching and practice to do it well. Communicating authentically means being honest, open and thoughtful in what you say – and in how you listen and respond to what you hear. This tool describes four effective communication skills that will help leaders communicate authentically. …
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