Tag: performance measures

A Balanced Scorecard Example Tied to Core Values

This is a balanced scorecard example tied to an organization’s core values. Each core value has at least one performance measure. Core Value: Reliability Goal Statement: Provide timely, accurate, and cost effective products and services the first time, every time. Performance Measures: Percentage of individuals who receive products, benefits and services without adjustment. Percentage of …

Managing Change in an Organization

Any organization undergoing transition is in the process of managing change. To manage change effectively, the organization’s leaders should look forward and ask themselves important questions, including:

Good Governance and Performance Goals

I was talking about good governance with an elected official, a member of a city council. “What do you do to encourage good governance?” I asked him.