Change Management

7-Step Change Management Process

I’ve written before on how to use learning loops to accelerate organic change from within. I would be remiss if I didn’t also talk about the change management process to manage broad organizational change successfully. What techniques can leaders use to manage the change management process successfully? How do you engage an entire organization in …

How To Be an Effective Change Agent

By definition, leaders are change agents. Whether it’s launching a new program, entering a new market, or restructuring an organization, leaders have to navigate complex change. To do this well, it’s useful to think about the fact that change needs to be managed effectively at three different levels: the strategic level, the process level, and …

Creating a Culture of Change

Zappos has been in the news recently because of its decision to give bonuses to employees who elect to leave the online retailer. Their rationale?  They only want people who are fully on board with their new employee-driven approach to management. Everyone else is free to go –in fact, they encourage it. Regardless of what you …

When to Hire a Facilitator

Leaders in every organization come to a point where they need to make tough decisions in order to move the company forward. These decisions may involve downsizing, moving in a risky new direction or revamping the culture of a company. Hiring a facilitator for these discussions is a great option. Not every difficult decision requires …

The Hidden Costs of Change

One of the biggest reasons that big initiatives fail is because people have failed to assess the hidden costs of change. The benefits of pursuing a given course – launching a new product, or expanding into new territory – may be outweighed by hidden costs that motivate certain people to cling to the status quo. Unmasking …

Six Key Factors of Change Management

There is a science and an art to achieving real, meaningful change. The art lies in knowing how to design the change management process – and how to facilitate it so that real change occurs. The science lies in knowing the key factors of success and applying them rigorously. This tool lays out the six …