Organizational

Battle Bureaucratic Creep

Bureaucratic creep starts when a manager feels he has to exert control over how something gets done. Perhaps he’s been told to get it right “or it’s your job.” So he installs a new checkpoint to monitor a particular decision…

The Importance of Trust in High-Performing Organizations

To understand how fundamental trust truly is, we have to go back to the beginning. As it turns out, we humans are hardwired to seek situations in which we feel trust, because our brains release high levels of…

Under the Hood of High-Performing Organizations

Most people don’t immediately think of trust and spark when they think about great companies. They think about products (GE), or services (Fidelity). They think about brands (Apple). They think about iconic CEOs and strong growth…

A Reflection on LRI’s 20th Anniversary

This week marked 20 years since I founded our consulting firm. In celebration of our success, I thought I would share some lessons I’ve learned. (I was about to say 10 lessons, but in recognition of the fact that we may all be tiring

How Our Views of History Influence Our Ability to Shape the Future

A colleague of mine passed along an article recently titled, “History and Organizational Change.” Written by two scholars in Canada, Roy Suddab and William M. Foster, their argument is…

“Regrettable” Turnover – and What to Do About It.

For many reasons – some obvious, some not so obvious – the departure of a talented manager or employee can have big impacts on an organization. The obvious costs include things like the cost to recruit and fill the position, and the cost to train and onboard the new employee. The less obvious costs include …