Communication Blog

Communication

The “Hostile Media Effect” – A Lesson in Group Dynamics

David Pogue, the New York Times columnist, writes in Scientific American this month about the “hostile media effect.” This is a cognitive phenomenon where people who hold strong opinions about something perceive that media coverage of that topic is prejudiced, no matter how neutral the coverage actually is. The same phenomenon happens in groups. People …

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Communication

Managing Too Many Clients with Productive Communication

Too many conflicting clients equals chaos. Here is a short story on bringing clients together with productive communication.

Communication

Rules of the River

A great story of how natural team building relies heavily on setting up productive ground rules.

Communication

Managing Tough Business Conversations

The CEO of a retail chain wanted his leadership team to learn how to have tough conversations… this is the result of the following conversations.