Leadership insights

I have a plan for turning Wells Fargo around. It’s called “Return on Integrity” (ROI).
Real change requires that people make a personal choice and assume responsibility for doing things differently than they’ve done before.
In a world where you need to lead through others, more communication is needed, not less. The key is in more crisply managed meetings.
Some people are inherently reluctant to change. Others embrace it. To accelerate the pace of change, you may need to change “the trust equation.”
Bureaucratic creep starts when a manager feels he has to exert control over how something gets done. Perhaps he’s been told to get it right “or it’s your job.” So he installs a new checkpoint to monitor a particular decision...
Effective leaders know that building trust is the key to their effectiveness. By building trust, leaders enhance productivity, motivation and engagement, and at the same time reduce stress and turnover.
Let’s talk for a moment about “skip management.” That’s the practice of skipping a level of management to talk to someone the next level up or down. Skip management can erode trust in a hurry.
During a seminar I was conducting, a young manager raised his hand and asked: “This is all well and good. But how do I apply these ideas to managing my boss? How can I lead him where I think we need to go?”
The word communicate means “to make common.” To build trust and spark innovation, you need to use all the communication tools that you can. If you think you’re already doing enough communicating, think again.
This “Southwest Test” may not seem like much, but it says a lot about who you are and your ability to lead through other people.