Performance Assessment Consulting

LRI’s performance assessment coaches help clients assess performance at the individual, team, and organizational level – and to use that information for continuous improvement.

Working with organizations of all types, we:

  • Facilitate the development of balanced scorecards and dashboards.
  • Create integrated performance measures that cascade throughout the organization.
  • Align individual performance with organizational performance.
  • Develop communication processes that result in continuous learning and improvement.
  • Develop a coherent and insightful picture of the most important “core” business processes that drive the organization.
  • Understand both the current state of the core business process and the outcomes desired.
  • Facilitate deeper dives into core business processes to measure current performance, brainstorm potential improvements, analyze options, and gain agreement for specific changes.
  • Design and facilitate implementation plans.
  • Facilitate changes in organizational structure.
  • Develop dashboards for measuring core business process efficiency and effectiveness.

View our performance assessment consulting case studiesdashboard examples, and examples of client experiences.

HSBC Bank

Eric Douglas has accomplished what many in his profession have not: he’s mastered the ability to under-engineer the highly complex organizational change process. By simplifying the process and employing an intimate and open approach, he’s earned the trust and respect of our entire executive team. His success in identifying, distilling, and simplifying issues allows him to provide our team with a sophisticated, yet pragmatic array of easy-to-access tools that are tailored to our needs and that we’re able to put to work right away.

Moving Forward Towards Independence

From the first moment we spoke, I was reassured of Eric Douglas’ commitment to our organization and to keeping our Board on a purposeful track.

PHH

We had a difficult challenge facing us in articulating a clear vision for PHH. LRI did a great job in getting input from all the participants while at the same time keeping us on track. We accomplished the goal of agreeing on a future direction. I don’t think we would have gotten there without LRI’s help. Thanks again for your facilitation and leadership.