Performance Assessment Consulting

LRI’s performance assessment coaches help clients assess performance at the individual, team, and organizational level – and to use that information for continuous improvement.

Working with organizations of all types, we:

  • Facilitate the development of balanced scorecards and dashboards.
  • Create integrated performance measures that cascade throughout the organization.
  • Align individual performance with organizational performance.
  • Develop communication processes that result in continuous learning and improvement.
  • Develop a coherent and insightful picture of the most important “core” business processes that drive the organization.
  • Understand both the current state of the core business process and the outcomes desired.
  • Facilitate deeper dives into core business processes to measure current performance, brainstorm potential improvements, analyze options, and gain agreement for specific changes.
  • Design and facilitate implementation plans.
  • Facilitate changes in organizational structure.
  • Develop dashboards for measuring core business process efficiency and effectiveness.

View our performance assessment consulting case studiesdashboard examples, and examples of client experiences.

HSBC Bank

For the past 18 months, LRI has helped our executive team, including our chairman, build and enhance its communication skills, gain agreements around key strategic questions, and pull away at the fabric surrounding various internal conflicts and resolve them in constructive ways.

PHH

We had a difficult challenge facing us in articulating a clear vision for PHH.  LRI did a great job in getting input from all the participants while at the same time keeping us on track.  We accomplished the goal of agreeing on a future direction. I don’t think we would have gotten there without LRI’s help. Thanks again for your facilitation and leadership.

WETA

I would encourage any CEO to go through this process with LRI. In a very short time, we were able to clarify our expectations and unify the staff around common goals.  Now, we have consensus about the next steps we need to take and performance metrics that will let us know when we reach our goals. We’ve really moved forward as an organization.