A Balanced Scorecard Tied to Core Values

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Description

This is an example of a balanced scorecard tied to an organization’s core values. The matrix illustrates how each core value has at least one performance measure. (1 page)

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A Balanced Scorecard Tied to Core Values

Core Value: Reliability

Goal Statement:

Provide timely, accurate, and cost effective products and services the first time, every time.

Performance Measures:

  • Percentage of individuals who receive products, benefits and services without adjustment.
  • Percentage of individuals who receive products, benefits and services without manual intervention.

Related Strategies:

  • Improve the quality of the data coming into the system.
  • Improve the quality of the data residing in the system.

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