Category: Process Improvement

How to Succeed at Core Process Improvement

This tool distills the concepts behind core process improvement and provides a useful framework for leaders who want to understand the factors behind successful process improvement. This tool is very useful for managers at all levels. Hint: This tool is best used in conjunction with “8 Step Process Improvement Plan.” When should you focus on process …

Tips for Solving Complex Problems

The role of a leader often boils down to solving complex problems. People have a natural tendency to want to solve problems in ways that are comfortable for them. In some cases, this can be detrimental, if a leader picks only problems that can be quickly resolved, or doesn’t take the time to identify the root …

Hidden Learning Loops

Every organization has what we call “hidden learning loops.” These networks of information send powerful signals to employees. Who has access to the boss? Who gets the newest computers? Whose budget is protected? Whose ego is prickly? Patterns like these send powerful messages – and create hidden learning loops in the organization. Consider the question …

Business Process Management: 3 Keys to Success

Organizations are constantly faced with the need to rethink, redesign, restructure, or reduce costs to remain competitive. However, many organizations find it challenging to tackle business process improvement. It is often a domino effect; changing business practices in one area may affect numerous other processes across the organization. Add in all of the stakeholders who …

Process Improvement Plan in Eight Steps

This tool describes an eight step process improvement plan. Each step is defined, along with hints for ensuring quality of execution in each phase. This is an invaluable tool for leaders who want to improve a business process and assure themselves of success from planning through implementation. Hint: This tool is best used in conjunction …