Tag: good governance

Battling Bureaucratic Creep

Bureaucracy is the force in direct opposition to emergent intelligence. Fostering creative flow means constantly battling bureaucratic “creep.” Bureaucracy begins because a manager feels he or she has to exert control over something. So a “checkpoint” is installed to monitor the quality of a particular decision – say a customer service decision that has minor …

Good Governance and Performance Goals

I was talking about good governance with an elected official, a member of a city council. “What do you do to encourage good governance?” I asked him.

Good People, Bad Partners: Conflict Resolution through Good Governance Policy

What makes good people be bad partners?