The Stairway to Performance: Focusing on Outcomes When a large health care system in California started measuring health outcomes, a surprising thing happened: patient health increased, while at the same time, health care costs declined. Why did this occur? A major factor was that doctors started looking at the performance measures and teaming up to …
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Providing Effective Feedback Feedback is essential to human/employee development. It not only helps employees correct mistakes before they become habits, but it also reinforces positive behaviors, encourages the development of desirable work habits, and helps employees achieve their goals. Download the PDF – “Providing Effective Feedback” For feedback to be effective, it must be given …
Performance Management for Governing Boards City councils, boards of supervisors and other governing bodies need performance management systems that focus on what results staff is going to achieve, and how success will be measured. This tool shows how to build an “Integrated Performance Management System” that takes into account the many different functions that a …
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Performance Management for Corporations Every organization needs a performance management system that focuses regular attention on its success in achieving its goals. This tool shows how to build performance scorecards for a corporation or business. (See our related tool on “Performance Management for Public Agencies.) Download the PDF – “Performance Management for Corporations” First, why …
Inconsistent Management Norms A large law firm in San Francisco faced the prospect of declining performance and increasing competition in its major practice areas. Our firm was asked to help. Our situation analysis revealed that the firm lacked a consistent management philosophy. The major practice areas – intellectual property, real estate, probate, and corporate – …
How to Build Effective Learning Loops Learning loops are a regular process of gathering and sharing performance information with people and empowering them to make the changes needed to improve performance. They are similar to feedback loops except they are deliberately designed to help an organization continuously learn and improve. Having an effective learning loop …
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