Category: Crisis Management

The Best Communication Tactics During a Crisis

During a crisis, everything feels magnified, including the stakes, potential consequences and stress levels. These factors can make communication more difficult. Crises often require fast action, which increases the likelihood that you’ll overlook something important or make a major mistake when communicating. Learn how to foster trust and empathy within your communications so you can …

Business Crisis Management: How to Prepare

This tool explains how to prepare for a business crisis that you hope will never happen. We can all think of examples of leaders who failed to react well when a crisis hit. Think about Watergate. Think about Arthur Anderson and the Enron scandal. Think about Ford Motor Company’s failure to replace faulty tires on …

Leadership in Times of Crisis

This tool explains the skills of effective crisis leadership. It is inevitable at some point in your career you will face a situation that requires extraordinary courage under fire. More than at any other time, you will feel a lack of control. This is a frightening feeling. In a crisis: Events are unfolding more quickly …

Preparing for the Next Super Storm

When a major disaster looms, the prepared executive knows exactly what to do. They’ve planned for different scenarios. They have different responses at the ready. At stake is nothing less than the fate of your organization. Even a relatively small crisis can cost your organization dearly if handled poorly. Your crisis management planning should include …

Crisis Management Reflections on the Gulf Oil Spill

Watching executives from British Petroleum, Transocean and Halliburton testify before Congress about the Gulf oil spill on Tuesday reminded me of the cardinal rules of leading through a crisis. Unfortunately, it looks like the BP-TO-HB trio never got the memo. There are two rules to follow in a crisis. Rule number one is this: Protect …