Leadership insights

This article was published in 1998 by the SF Examiner... still relevant.
Here are 68 communication quotes by Eric Douglas, author of Straight Talk.
All communication is comprised of three elements: style, intent, and content. Intent is the most basic. It is the underlying force behind every communication.
In our research, we’ve found an epidemic of unresolved conflict inside modern organizations. Much of it can be traced back to poor communication.
Communication between people can be harmonious, even downright civil, even though emotions are high and differing viewpoints struggle to prevail.
Studies show that people are motivated by many different things. Money ranks in the middle of the list.
This post contains three tools that will help you re-learn how you communicate.
The word communication literally means “to make common.” At its most basic level, it means...
Change happens because people talk. Conversation is the work that people must do to change. The problem is, most leaders forget that their role is to create forums where people can talk about their work, ask what could be improved, and listen to their suggestions.
People often ask me what the secret is to high-performing organizations. I surprise them by saying: “Talk.” As consultants, one of the first things we look for is the level of talk, the quality of talk, and who’s doing the talking.