To understand how fundamental trust truly is, we have to go back to the beginning. As it turns out, we humans are hardwired to seek situations in which we feel trust, because our brains release high levels of…
My book The Leadership Equation explained why trust is so important to building high-performing organizations. It explained how our brain chemistry is hard-wired to look for signals that we trust one another.
These “rules of engagement” or “operating principles” can go a long way toward minimizing team conflicts and helping people build trust.
When employees feel high levels of trust, they feel a sense of calm happiness. They take pride in their work, they communicate openly and honestly, and to the extent they can, they think of themselves as stewards, running the business like they own it. A lack of trust breeds the opposite feeling. It causes people …
Continue reading “Four Leadership Competencies That Build Trust”
How do you accelerate the level of trust in your organization? The short answer: with lots of reciprocity. People feel trust because they are rewarded in many different forms of currency: customers with excellent service and follow-up communication, employees with recognition for a job well done and interesting opportunities, to name a few. But those …
Continue reading “Building Trust in the Workplace”
In an interview in the New York Times, Simon Anderson talks about the way he’s used a democratic approach to help build the corporate culture at DreamHost. (link to the article) “What I always say is: ‘I don’t have an open-door policy. I have an open-mind policy. An open door suggests that you’re coming to …
Continue reading “Developing a Corporate Culture of Shameless Honesty”
As a leader, you need to know what people want from you. This handy tool divides people into four types, based on their level of need and level of trust. It enables you to understand the needs of your direct reports and determine the management style that will work best with them. Instructions For each …
Continue reading “Trust Need Matrix”
One of our consultants recently facilitated a day of team-building for a client. Her goal was to help the team members understand one another better, build trust, learn the habits of effective teams, and develop operating principles to communicate and work together more effectively. Marcia started the day with an hour-long Straight Talk® workshop. Its purpose was …
Continue reading “Team Building with Straight Talk®“
One of the axioms of being a good consultant is this: Always tell the truth to your clients! Now this may seem like a no-brainer, but every one of us has experienced moments where we’ve wanted to refrain from telling the truth out of fear that we’ll offend. For a professional management consultant, telling the …
Continue reading “A Good Consultant Always Tells The Truth”
Studies over the past few years have shown that trust can grow quickly among people from different backgrounds, given the right circumstances.
Client Member Area