Tag: strategic change

Process Improvement Plan in Eight Steps

This tool describes an eight step process improvement plan. Each step is defined, along with hints for ensuring quality of execution in each phase. This is an invaluable tool for leaders who want to improve a business process and assure themselves of success from planning through implementation. Hint: This tool is best used in conjunction …

Developing Governance Policies – How Effective Boards Work

I worked recently with the Board of Directors of a large public power company. They needed stronger governance systems. I talked about how effective boards work. I detailed our approach. “With our framework,” I told them, “the board expresses exactly what it wants the organization to achieve in the form of policies. By defining what …

Strategic Change Management

To paraphrase Kenny Rogers, as a change manager, you have to know when to hold ’em and when to fold ’em. Our firm worked with a large coalition in California, helping it develop a strategic plan and a new governance structure.

Change Management and the First Five Percent

My approach to strategic change management that says the quality of the first five percent determines what happens in the rest of the process.