Tag: people

The “Southwest Test”

Last week I met with an executive who’d called me in to help her with strategic planning and team building. I noticed right away her lack of eye contact and her brusque manner. What she told me was this: “I want to build a great team” and “I have an open door policy.” What I …

5 Trends in Workplace Communication

Several trends are making competence in communication more important today than ever before. First, the need to respond quickly to market changes creates the need for a less rigid and bureaucratic work environment. Information must quickly flow up, down, and across traditional channels. No longer is it enough to have a few skilled communicators at …

Leadership Trap #1: “Teams vs. Groups”

I often see managers and leaders falling into the trap of calling a group of people a “team,” thinking that they’re improving morale by inspiring people to think like a team. What this leads to is the following kinds of arguments: “We need to meet as a team! We need to talk as a team! …

CEOs: Their Own Worst Enemies?

A recent article in the Harvard Business Review discussed what CEOs most want from a leadership coach. (Link to the article: Research: What CEOs Really Want from Coaching.) Two interesting facts stood out. First, nearly two-thirds of CEOs do not receive coaching or leadership advice from outside coaches. Second, CEOs most want to develop their …

Job Rotation for a New Perspective

Often times getting the right people on the bus means changing people’s seats on the bus. There is a natural cycle to productivity. People typically learn a new job in the first year. Then they’re highly productive for the next two to five years. But at some point, they start to treat their job as …

Decision Making Process – A Guide to Flawless Decisions

This tool provides a simple, straightforward checklist for an effective decision making process. Leaders can use this tool to clarify decision making steps for defining roles and responsibilities – and training people to make better decisions. It includes brief definitions of the five types of decisions (our “Five Types of Decisions” tool contains detailed explanations …