Leadership insights

The creative process draws on two ways of thinking: the intuitive and logical mind. In this blog, I take a look at how those aspects of mind work together. And what it means for people who want to be the best leaders they can be.
I have a plan for turning Wells Fargo around. It’s called “Return on Integrity” (ROI).
Real change requires that people make a personal choice and assume responsibility for doing things differently than they’ve done before.
In a world where you need to lead through others, more communication is needed, not less. The key is in more crisply managed meetings.
Some people are inherently reluctant to change. Others embrace it. To accelerate the pace of change, you may need to change “the trust equation.”
Effective leaders know that building trust is the key to their effectiveness. By building trust, leaders enhance productivity, motivation and engagement, and at the same time reduce stress and turnover.
Let’s talk for a moment about “skip management.” That’s the practice of skipping a level of management to talk to someone the next level up or down. Skip management can erode trust in a hurry.
During a seminar I was conducting, a young manager raised his hand and asked: “This is all well and good. But how do I apply these ideas to managing my boss? How can I lead him where I think we need to go?”
The word communicate means “to make common.” To build trust and spark innovation, you need to use all the communication tools that you can. If you think you’re already doing enough communicating, think again.
This “Southwest Test” may not seem like much, but it says a lot about who you are and your ability to lead through other people.