Tag: board governance

Battling Bureaucratic Creep

Bureaucracy is the force in direct opposition to emergent intelligence. Fostering creative flow means constantly battling bureaucratic “creep.” Bureaucracy begins because a manager feels he or she has to exert control over something. So a “checkpoint” is installed to monitor the quality of a particular decision – say a customer service decision that has minor …

Managing the Board of Directors

Today, I met with the head of a large public agency (10,000 employees) and we talked about managing his Board of Directors so that they are supportive of his vision.