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Performance Management

Creating a Balanced Performance Scorecard

I work with a lot of Boards of Directors for public agencies, corporations, nonprofits. Typically, my focus is on helping these Board develop a high-level performance scorecard that the Board can rely on for measuring the organization’s performance. This, in turn, will accelerate the organization to attain higher levels of performance. The important thing about …

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Core Values

A Balanced Scorecard Example Tied to Core Values

This is a balanced scorecard example tied to an organization’s core values. Each core value has at least one performance measure. Core Value: Reliability Goal Statement: Provide timely, accurate, and cost effective products and services the first time, every time. Performance Measures: Percentage of individuals who receive products, benefits and services without adjustment. Percentage of …

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