This is an example of a balanced scorecard tied to an organization’s core values. The matrix illustrates how each core value has at least one performance measure. (1 page)
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A Balanced Scorecard Tied to Core Values
Core Value: Reliability
Provide timely, accurate, and cost effective products and services the first time, every time.
- Percentage of individuals who receive products, benefits and services without adjustment.
- Percentage of individuals who receive products, benefits and services without manual intervention.
- Improve the quality of the data coming into the system.
- Improve the quality of the data residing in the system.
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