Month: November 2017 Blog

Operating Principles to Manage Conflict

To build high levels of trust, you need to establish clear operating principles. Operating principles help clarify the day-to-day interactions you want people to demonstrate, and enable teams to anticipate and minimize conflict.

Decisions: The Heart and Soul of the Organization

Decisions are the atoms of every organization. Every new product launched, every new service offered, every process made more efficient and reliable is a result of hundreds of decisions. Effective leaders view their worlds through…

Clarifying Expectations: The Stages of Organizational Culture

Leaders and managers who want to build high levels of trust as they delegate need to clearly define their expectations. If you have a specific outcome in mind, communicate it. Don’t expect people to develop telepathic powers!

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